Customer Support

A question? An unexpected situation? A problem?

Customer support is here to help you!

Single entry point for all of our customers’ requests, the TENOR support service directs you to a qualified person who will assist you in using our EDI solutions,
and make sure the telecommunication infrastructure runs well and messages are delivered 24 hours a day, 365 days a year.

Should you need additional services ?

Our Premium support service will give you additional availability, responsiveness and information.

Do not hesitate to contact us!

* Provided you have subscribed to the out-of-hours service (HNO: Heures non ouvrables). If you do not have a subscription to this service, the customer support service is open from 9:00 am to 5:30 pm on business days (except holidays). ** 100% free customer support service from 9:00 am to 5:30 pm on business day (except holidays). For any other out-of-hours service, ask the sales department for a quote.